SMS Communication Consent Process

Our SMS Consent Process

Insurance Markets of America LLC provides a platform for licensed insurance agents to communicate with their clients via SMS. All SMS communications require explicit written consent collected through our formal federal marketplace agent authorization process.

How We Collect SMS Consent

1. Licensed insurance agents provide clients with comprehensive authorization forms during insurance consultations
2. Forms include mandatory SMS consent section with full federal compliance disclosures
3. Clients sign forms authorizing both agent representation and SMS communications
4. Signed forms are digitally processed with timestamps and uploaded to our secure agent portal
5. Agents cannot send SMS until signed consent form is verified and on file
6. Real-time consent tracking prevents unauthorized messaging

Business Relationship Context

• All message recipients are existing clients or qualified prospects of licensed insurance agents
• Agents establish business relationships through federal marketplace authorization process
• Messages relate directly to insurance services, policies, and client needs
• Platform serves as technology facilitator for agent-client communications
• All agents are licensed insurance professionals in their respective states
• Communications occur within established agent-client insurance relationships

Sample Authorization Form

This is the actual authorization form used in our platform (app.imarketsoa.com):

This form demonstrates the complete consent collection process used by our licensed agents in the actual platform

Consent Verification & Documentation

• Each SMS consent linked to signed federal marketplace authorization form
• Forms include client signature, date, phone number, and agent identification
• Digital storage with tamper-proof timestamps and complete audit trails
• Consent status tracked per client in secure agent dashboard
• Agents cannot access SMS features until consent documented and verified
• Regular compliance audits and record retention per federal requirements
• Documentation available for regulatory review upon request
• Real-time consent verification system prevents unauthorized messaging

Compliance & Opt-Out

• All consent forms stored digitally with timestamps
• STOP keyword processed immediately and automatically 24/7
• Confirmation message sent upon opt-out request
• Client removed from all future messaging within minutes
• Opt-out status permanently recorded in compliance system
• Manual opt-out requests via email also honored immediately
• Agents automatically notified of client opt-out status
• Re-consent required through new authorization form for any future messaging
• Automatic STOP/HELP keyword processing
• Immediate opt-out compliance
• Full audit trail maintained
• Consent records maintained for regulatory compliance

Types of Messages Sent

Our platform facilitates these types of insurance-related communications:

• Policy renewal reminders and important deadlines
• Document requests and confirmations
• Appointment scheduling and confirmations
• General insurance information and support
• Client service updates and notifications
• Claims assistance and guidance
• Federal marketplace enrollment deadlines and updates

Platform & Technology Details

Contact & Verification

Federal Marketplace Authorization Process

Insurance Markets of America LLC operates under federal marketplace authorization requirements, ensuring all agent-client relationships are properly documented and compliant with federal health insurance marketplace regulations. Our SMS consent collection is integrated into this comprehensive authorization process.

Compliance Statement